Our Support Center

iOS : If you bought your products directly from the App Store , log in with your Apple ID when launching the App on your device. Go to Configuration > Installed data > Restore . Once the restore is complete, select the product to download it.

Android : If you bought your products directly from Google Play Store, log in with your Google account when launching the App on your device. Go to Configuration > Installed data > Restore . Once the restore is complete, select the product to download it.

Air Navigation website : If you bought your products directly from our website Store, log in with your account when launching the App on your device. Go to Configuration> Installed data > Restore . Once the restore is complete, select the product to download it.

Yes, as long as the refund period is active. 180 days for PayPal, 90 days for Apple and Android.

For the purchases made through PayPal, contact us at support@airnavigation.aero. Make sure to attach the PayPal purchase confirmation you received via e-mail. Our team needs the transaction number to proceed with the refund.

For the purchases made through the App Store, please contact Apple through reportaproblem.apple.com to request a refund.

Purchases in the Google Play Store can be refunded within two hours in the play store. After this period, contact us at support@airnavigation.aero and send us the purchase confirmation with the GPA number (GPA…-…-…-…)..

You can remove devices instantaneously by logging out of Air Navigation Pro.

Go to Configuration > Account > Log out.

If you no longer have access to the device, you can revoke it by connecting to our website https://airnavigation.aero/en/. This procedure can take up to one week.

For immediate assistance, please send us your request at support@airnavigation.aero.

Smartphones: In the moving map, click on Options (3 dots icon) > Map > Maps > Tap on the charts to enable them.

Tablets: In the moving map, click on Map > Maps > Click on the charts to enable them.

In the same menu, you will also be able to change the maps display order by dragging them up or down.

Absolutely, you need to be connected with the same account on both devices. Configuration > Account.

Then restore your purchases by going to Configuration > Installed data > Restore

You will be able to download all the charts previously purchased.

You can recover your password directly through the App by going to Configuration > Account > Forgot password? > Enter your email address and follow the instructions.

Alternatively, you can recover your password by connecting to our website https://airnavigation.aero. Select My Account > Sign in > Recover password > Enter your email address and follow the instructions.

Some long-time users are not recognized by Android devices.

In order to unlock your account, please visit https://play.google.com/store/account/orderhistory and send us a screenshot of your purchase confirmation to support@airnavigation.aero.

You can find our manual here. For the moment, available in English and French.

Besides having access to the database monthly updates of waypoints and airspaces, new subscribers will get access to the AD-Information sheet as well as the Interactive NOTAMs. The AD-Information sheet is a PDF generated file for every airport in Air Navigation Pro. The PDF contains extensive information like detailed runways and frequencies information, opening times, fuel and oil availability, local restrictions and contact information.

Air Navigation Pro Subscriptions acquired through Air Navigation Services are managed via PayPal. To manage or cancel your subscription log in to your PayPal account. Click on your profile > Payments > Manage automatic payments > Show active > Air Navigation Pro > Cancel.

For iOS subscriptions: Go to Appstore > Your Profile > Subscriptions > You can select another one or cancel it.

For Android subscriptions, go to Play Store > your profile > Payments and subscriptions > Subscriptions > Air Navigation Pro.