Our Support Center

Smartphones: In the moving map, click on the 3 dots > Map > Maps > Click on the charts to enable them. / Tablets: In the moving map, click on Map > Maps > Click on the charts to enable them. You can change the order in which the maps are displayed by dragging them up or down on the following menu: Smartphones 3 dots > Map > Maps: > Drag the map / Tablets: Map > Maps > Drag the map

Please check that you are connected with your device to your Air Navigation account (Configuration > Account). Then restore your products: Configuration> Installed data > Restore > Click on the charts/package to download them.

Of course. You simply need to connect with the same Air Navigation Pro account that you used in your first device. You will be able to restore all the purchases you made in your first account. In the application, make sure that you are connected with the same account (Configuration > Account). And then restore your purchases: Configuration > Installed data > Restore.

You can remove devices instantaneously by opening Air Navigation Pro and selecting the option Configuration > Account > Log out. In case you no longer have access to the device, you can revoke it via the Air Navigation Services Website. Revoking the device from the website can take up to one week. This limitation is set to restrict account sharing and piracy. For immediate assistance, please send your request through our support.

Absolutely, you need to be connected with the same account on both devices. Configuration > Account.

Then restore your purchases by going to Configuration > Installed data > Restore

You will be able to download all the charts previously purchased.

You can recover your password directly through the App by going to Configuration > Account > Forgot password? > Enter your email address and follow the instructions.

Alternatively, you can recover your password by connecting to our website https://airnavigation.aero. Select My Account > Sign in > Recover password > Enter your email address and follow the instructions.

Some long-time users are not recognized by Android devices.

In order to unlock your account, please visit https://play.google.com/store/account/orderhistory and send us a screenshot of your purchase confirmation to support@airnavigation.aero.

You can find our manual here for the moment, it's available in English.

Besides having access to the database monthly updates of waypoints and airspaces, new subscribers will get access to the AD-Information sheet as well as the Interactive NOTAMs. The AD-Information sheet is a PDF generated file for every airport in Air Navigation Pro. The PDF contains extensive information like detailed runways and frequencies information, opening times, fuel and oil availability, local restrictions and contact information.

You can log in to your account by visiting https://airnavigation.aero. You can change your password and personal information by clicking on 'My Account', then 'Profile' and finally 'Edit'. Under the Menu 'Devices' you can revoke devices you have no longer access to. Revoking the device from the website can take up to one week. This limitation is set to restrict account sharing and piracy. For immediate assistance, please send your request through support@airnavigation.aero.

If you have forgotten your password and can no longer log in, click on 'Connect' and then 'Recover Password'. You will receive a message to your associated e-mail with a link. Clicking on this link will allow you to set a new password.

Remember that the username and password are case sensitive and don't allow special characters. Changing your email address can be done immediately by going to https://airnavigation.aero and logging in to your account. Go to Account > Profile > Change Email. If you don't have access to your account, please send your request through https://support.airnavigation.aero/.